Account Manager / Senior Account Manager

Account Manager / Senior Account Manager

The space in this industry used to be around being edgy and saying 'No Bullshit' but everyone is on that bandwagon so, even though we were one of the originals, we need to move on. No culture stuff or saying we are dynamic company here. This really is a No Bullshit (ugh), truthful Account Manager job. It's pretty good. That's the truth – that kind of sums us up. Real. We are not about pretending we go to Junkyard Golf every week, nor do we want to oversell this.

We're on the lookout for an Account Manager eager to join our growing team of Digital Marketing professionals. A shit-hot one. Someone who can create a Client Services process / dept. and be the first in the door. Basically, make sure shit gets done when it's supposed to and that our client goals are on the way to being destroyed. We want someone who would consider using words like strategy, product and piece, as if normal.

We're a fast-growing digital marketing agency based in Altrincham (Manchester) specialising in SEO, PPC and Paid Social. Our clients range from small local businesses to international companies. We're at an exciting stage of growth with new projects starting all the time and big opportunities for the right people.  Altrincham is like Manchester, just smaller and less spice. More Guardian readers probably, too. Each to their own.

Are you our next Account Manager?

Comms is a biggie for us. We do SEO and PPC and we do it well. The teams are amazing. We need you to work with these nerds and make sure clients know what they hell they are talking about. As well as thinking like a client, you’ll need to:

  • To make our customer service legendary. Incredibly exceptional won't suffice
  • To own Client Services on meetings with clients or sales prospects
  • Grow revenues from clients - retain them too. Cross sell etc.
  • Implement processes to improve the department and business
  • Help Marketing with content for collateral and case studies
  • To lead, motivate and encourage future team members: Account Managers/Execs
  • Train the team, spot areas of improvement etc.
  • Work with SEO and PPC teams closely
  • To work with the Sales Director to forecast budgets and performance for clients, discuss opportunities
  • Be involved in management discussion on business strategy and conduct relevant research
  • Report on billing each month
  • To uphold business values. Be nice as a start
Full Job Spec

The “Perks” of Being a Dark Horse

Look, we won't lie, we don't do pizza Fridays. What we do actually offer are things that matter a bit more, the things that make the hype of work-life balance more doable. 

You've got a hybrid role – meaning we spend part of the week in the office and part of it at home, enjoying the joys of working within the comforts of your own four walls. Flexitime is a thing. There are loads of holidays to enjoy, PLUS Bank Holidays (people screw you over by not making that clear). We love our little planet, so every month we plant trees in The Dark Forest on behalf of every team member.