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Client Success Manager
With over 20 years of marketing expertise, Colette creates client strategies that combine clarity, trust, and impact.
Colette brings more than 20 years of Marketing and Account Management experience to Dark Horse, with a career spanning both Digital and Brand orientated agencies across the UK.
Over this time she’s looked after clients from just about every sector going, from construction, insurance and healthcare, to SaaS, agricultural and architecture – but in an ever evolving world, she’s always adding new sectors into the mix. Her experience also means she knows exactly what it takes to keep performance on track and clients genuinely happy.
With a Psychology degree from the University of Liverpool, Colette has an unfair advantage when it comes to understanding people. She enjoys reading the room, spotting what clients need before they ask, and building long term partnerships which run on trust, clarity and consistency.
At Dark Horse, Colette’s mission is simple: make every client feel supported, understood and way ahead of their competition. She’s calm under pressure, confident with solving challenges and relentless about delivering a best-in-class client experience.
Qualifications
- BSc Psychology with Social Science
- Diploma in Marketing
- NLP Master Practitioner
- Google Ads Certs
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